Shipping Policy – Suplytwo

Effective Date: November 18, 2025

At Suplytwo, we strive to deliver your orders quickly and safely. Please read our Shipping Policy carefully to understand how we handle shipping.

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1. Shipping Destination

• We currently ship exclusively to the United States of America.

• Orders to other countries are not accepted at this time.

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2. Shipping Carrier

• All orders are shipped via DHL.

• Tracking information will be provided via email once your order is shipped.

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3. Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Processing time does not include weekends or holidays.

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4. Delivery Time

• Estimated delivery to the USA: 10–20 business days.

• Please note that delivery times may vary due to customs processing, holidays, or unexpected delays.

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5. Shipping Costs

• Shipping costs are calculated at checkout based on order weight, size, and destination.

• Free shipping promotions, if applicable, will be clearly indicated on the website.

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6. Tracking

• You will receive a tracking number via email once your order has been shipped.

• Use this tracking number to monitor the progress of your shipment.

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7. Lost or Damaged Packages

• Suplytwo is not responsible for delays or loss caused by the shipping carrier.

• If your package is lost or damaged during transit, please contact us at support@suplytwo.com. We will assist you in filing a claim with DHL.

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8. Contact Us

For any shipping questions or concerns, please contact:

Email: support@suplytwo.com
Address: Dr.-Natterer-Gasse 4A/55, 1020 Vienna, Austria