Refund Policy – Suplytwo

Effective Date: November 18, 2025

At Suplytwo, we want you to be fully satisfied with your purchase. Please read our Refund and Returns Policy carefully before placing an order.

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1. Returns

• We accept returns within 30 days of delivery for items that are in their original condition and packaging.

• Items that are damaged, used, or altered are not eligible for a refund.

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2. Return Shipping

• Customers in the United States are generally responsible for return shipping costs unless the product is defective or damaged during shipping.

• We recommend using a trackable shipping service for all returns to ensure safe delivery.

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3. Refunds

• Once we receive and inspect your returned items, we will notify you via email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.

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4. Damaged or Incorrect Items

• If you receive a defective or incorrect product, please contact us at support@suplytwo.com within 7 days of delivery.

• We will provide instructions for a replacement or refund at no cost to you.

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5. Exchanges

• At this time, we do not offer direct exchanges. Please return the original item for a refund and place a new order.

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6. Contact Us

For any questions regarding your order, returns, or refunds, please contact us:

Email: support@suplytwo.com
Address: Dr.-Natterer-Gasse 4A/55, 1020 Vienna, Austria